Privacy policy

Last Updated: 11 February 2026

At QUANTUM NETWORK INNOVATIONS LIMITED, we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our store.

1. DATA CONTROLLER INFORMATION

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:
QUANTUM NETWORK INNOVATIONS LIMITED
Company Number: 17026626
Address: Unit 32a 311 Birmingham Road, Bromsgrove, B61 0DD, United Kingdom
Email: sale@qnet-innovations.co.uk

2. PERSONAL INFORMATION WE COLLECT

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We collect the following categories of personal information:

  • Contact Information: Full name, shipping address, billing address, phone number, and email address.
  • Financial Details: Payment method information, transaction history, and billing status (processed securely through Shopify and integrated payment providers).
  • Account Information: Usernames, passwords, security questions, and saved preferences.
  • Technical & Device Data: IP address, browser type, time zone settings, device identifiers, and operating system details.
  • Usage Data: Information about how you navigate our website, products viewed, items added to cart, and search terms used.
  • Communications: Any information you include when contacting our customer support team via email or contact forms.

3. PERSONAL INFORMATION SOURCES

We collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, or subscribe to our newsletters.
  • Automatically through the Services: From your device when you interact with our website, through the use of cookies and similar technologies.
  • From our service providers: Including technology partners like Shopify and payment processors who collect information on our behalf.
  • From our partners or other third parties.

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we rely on the following legal bases to process your information:

  • Contractual Necessity: To fulfill your orders and manage your account.
  • Legitimate Interests: To improve our services, prevent fraud, and maintain site security.
  • Legal Obligation: To comply with UK tax, accounting, and consumer protection laws.
  • Consent: For marketing and promotional communications.

5. SHARING YOUR INFORMATION

We do not sell your personal data. We share your information only with essential partners:

  • Shopify: Our platform provider that enables us to offer our services to you.
  • Logistics Partners: Courier and delivery services to ship your items.
  • Payment Gateways: To securely process your transactions.
  • Marketing Partners: If you have opted in to receive advertisements and updates.

6. COOKIES AND TRACKING

We use cookies to enhance your shopping experience and analyze our traffic. Essential cookies are required for the shopping cart and checkout process. You can manage or disable cookies in your browser settings, though some parts of the site may not function correctly as a result.

7. DATA RETENTION

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (typically 6 years for UK financial records).

8. YOUR RIGHTS UNDER UK LAW

As a resident of the United Kingdom, you have the following rights:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Ask us to correct any inaccurate data.
  • Right to Erasure: Request the deletion of your personal data.
  • Right to Object: Object to processing for direct marketing purposes.
  • Right to Portability: Request that your data be transferred to another provider.

To exercise these rights, please contact us at sale@qnet-innovations.co.uk.

9. INTERNATIONAL TRANSFERS

Because we use Shopify, your data may be processed outside the UK (e.g., in Canada or the USA). We ensure all such transfers are protected by standard contractual clauses or other legally recognized safeguards.

10. CONTACT AND COMPLAINTS

If you have questions about this policy, please contact us at sale@qnet-innovations.co.uk.

If you feel we have not addressed your concerns properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.

QUANTUM NETWORK INNOVATIONS LIMITED
Company Number: 17026626
Registered Address: Unit 32a 311 Birmingham Road, Bromsgrove, B61 0DD, United Kingdom

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
  • Communicating with You. We use your personal information to provide you with customer support and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf.
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

Security and Retention of Your Information

Please be aware that no security measures are perfect. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account or comply with legal obligations.

Your Rights and Choices

  • Right to Access / Know. You may request access to personal information that we hold about you.
  • Right to Delete. You may request that we delete personal information we maintain about you.
  • Right to Correct. You may request that we correct inaccurate personal information.
  • Right of Portability. You may request a copy of your personal information.
  • Managing Communication Preferences. You may opt out of promotional emails at any time.

If you reside in the UK or European Economic Area, you may also exercise rights to object to processing and withdraw consent.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

If we transfer your personal information out of the UK or EEA, we will rely on recognized transfer mechanisms like the Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at sale@qnet-innovations.co.uk or contact us at Unit 32a, 311 Birmingham Road, Lickey End, Bromsgrove, ENG, B61 0DD, GB.