Refund & Return Policy

QUANTUM NETWORK INNOVATIONS LIMITED

We strive to ensure our customers are completely satisfied with their purchases. This Refund Policy explains your rights and our procedures regarding returns, refunds, and cancellations, specifically tailored for our customers in the United Kingdom and internationally.

1. Your Statutory Rights

If you are based in the UK or the European Union, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation Period: You have 14 days from the day you receive your goods to notify us of your intent to cancel.
Return Period: After notifying us, you have a further 14 days to send the items back to us.

Items must be returned in their original condition to receive a full refund.

2. Our 30-Day Voluntary Guarantee

Beyond your legal rights, we offer an extended return window. You have a total of 30 days after receiving your item to request a return. Requests made after this period will unfortunately not be accepted.

3. Return Eligibility & Condition

To ensure a smooth return process, please ensure the following:

The item must be in the same condition as when you received it.
The item must be unworn, unused, and unwashed.
All original tags, labels, and packaging must be intact.
You must provide a receipt or proof of purchase (order number).

We reserve the right to refuse a return or reduce the refund amount if the goods are returned in a damaged state or have been handled beyond what is necessary to establish their nature.

4. The Return Process: Step-by-Step

Step 1: Contact us at sale@qnet-innovations.co.uk with your order number and reason for return.

Step 2: If your return is accepted, we will provide you with a Return Authorization and instructions on how to proceed.

Step 3: Package your item securely and send it to our official UK returns center:

QUANTUM NETWORK INNOVATIONS LIMITED
Unit 32a 311 Birmingham Road,
Bromsgrove, B61 0DD, United Kingdom

Important: Please do not send items back without prior authorization, as they will not be processed.

5. Return Shipping Costs

Faulty or Incorrect Items: If the return is due to our error (defective or wrong item), we will cover the return shipping costs or provide a prepaid label.
Change of Mind: For standard returns (e.g., you no longer want the item), the customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damages, Defects & Issues

Please inspect your order immediately upon arrival. Under the Consumer Rights Act 2015, you have a right to a repair, replacement, or refund for goods that are of unsatisfactory quality, unfit for purpose, or not as described.

If your item arrives damaged or faulty, please email us within 48 hours with clear photos of the defect and the packaging.

7. Non-Returnable Items & Exceptions

For health, safety, and hygiene reasons, we cannot accept returns on:

Personalized/Custom Goods: Items made to your specific requirements.
Perishable Items: Food, flowers, or plants.
Hygiene-sensitive items: Earrings, beauty products, or intimate apparel (if the seal is broken).
Hazardous Materials: Flammable liquids or gases.
Gift Cards & Sale Items: All sales of gift cards and "Clearance" items are final.

8. Refunds & Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timeline: Refunds are typically processed within 10 business days. Please note that banks and credit card issuers can take an additional 5-10 business days to post the transaction to your account.

9. Exchanges

To receive a different item as quickly as possible, please return the original item for a refund and place a new, separate order for the replacement item.